Questions about a search result, a specific supplier, or how our comparison engine works - send us a message and we'll get back to you.
4Drive NZ is a comparison engine, not a rental company - so the fastest way to sort out a booking issue (pickup times, extra drivers, a change of dates) is usually to contact the supplier directly using the confirmation email they sent after you completed your booking on their platform. That said, if you're not sure which supplier to contact, if a price or condition shown in our results looked wrong, or if you simply want feedback on how the site works, we want to hear about it.
Before you write to us, it can help to check our FAQ page, which covers common questions about comparing offers, the Cook Strait ferry rule, and driving on the left in New Zealand. If your question is about a specific location, browsing that location's page - for example Auckland Airport pickup logistics or renting a car in Queenstown - often answers it faster than waiting for a reply.
Questions about how the comparison engine works, which suppliers we cover, or feedback on the site itself.
If you've already booked, your confirmation email from the supplier is the quickest route to changes or cancellations.
Spotted a price or condition on our results page that seems off? Tell us the location and dates and we'll check it.
Had a good or bad experience with a supplier you found through us? Ratings shown per offer come partly from feedback like yours.
Journalists, bloggers and travel businesses can reach out about New Zealand road trip content or data.
Something not working on the site, or on mobile? Let us know the page and device and we'll take a look.
Email us at [email protected] and include your location, travel dates and a short description of the issue if it relates to a search or booking - it helps us answer faster. We read every message and typically reply within one to two business days.
| Type of question | Best contact | What to include |
|---|---|---|
| How comparisons work | [email protected] | Nothing extra needed |
| Existing booking | Supplier's confirmation email first | Booking reference, dates |
| Price or listing looks wrong | [email protected] | Location, dates, screenshot if possible |
| Site bug or accessibility issue | [email protected] | Page URL, device/browser |
| Media / partnerships | [email protected] | Outlet or business name, topic |
Contact the supplier directly using the details in your confirmation email. Since we're a comparison engine and not the rental company, the supplier holds your actual booking and can make changes fastest.
We show ratings and conditions per offer so you can compare for yourself, but if you have a specific route or vehicle type in mind, email us and we're happy to point you toward what other travellers on similar trips have chosen.
Most messages get a response within one to two business days. Urgent booking issues are usually resolved faster by going straight to the supplier.
Email is currently the most reliable way to reach us. For time-sensitive rental issues (a delayed flight affecting pickup, for example), contact the supplier's own listed phone number directly.
Yes, email [email protected] with your company details and coverage area and we'll get back to you about being included in our comparisons.